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Safeguarding

Built so that a child is never alone with a stranger online.

Harm to a minor is the risk we design against first. Every control below is enforced in code, not only in policy.

Last updated 2 Oct 2026

For under-18 learners

  • A guardian link and consent record before any booking.
  • Adults cannot message a minor directly. Every thread with a minor includes the guardian and is retained.
  • Sessions with minors are audio-recorded and kept for 30 days. Guardians can review them.
  • No contact details are shared. Phone numbers and emails in messages are blocked and reported.
  • Only tutors with a clean safeguarding check and an approved-for-minors badge can teach under-18s.
  • Under-18s never earn cash. They earn Hive Credits — free subscription days — for referrals and streaks.

For guardians

  • See readiness, practice hours and sessions for each child.
  • Set a spending limit; anything above it needs your approval.
  • Approve or decline cohort places and bookings from one screen.

Reporting

A report button sits in every room and thread. Reports go to a staffed queue with a 24-hour clock; reports involving a minor are triaged first. You can also email safety@schoolxense.ng.